So I have been getting into watching tons of YouTube. I came
across another subscription box that doesn't charge on a monthly basis but is
well praised on various channels on YouTube. My review is for the following
Superbox #73 F/W Natural Makeup. I ordered the box back in October of last year
and was told I would receive it in November/ December dependent on when the
items would be available. Suffice it to say the items came in less than perfect
condition. I got six items of which one of them a
ddung lipstick was
broke and unsealed.
Let me just mention that these items were
purchased by me and not sent for a review by the company. This review is one
hundred percent my opinion and is about the customer service I was given once I
found the damaged item in my box.
So right away I reached out to customer service and
this was the response I received:
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Gwen (Memebox.com)
Dec 12 11:33
Hi there,
We're so sorry that your box(es) arrived in less than
perfect condition. All items should arrive sealed, I am very sorry that it
was not. I will let the warehouse know of this mistake.
At this moment, I cannot arrange reshipment of these
items. It may mean waiting a few weeks, and then waiting to receive them. I
am sure you know how long shipping times can take with international parcels.
Would you mind waiting, or would you like meme points (store credit)?
XOXO,
Memebox Team
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My response was
that I wasn’t interested in store credit being that UPS only delivered during
normal business hours and it was hard for me to receive my packages. Going
forward I was planning to not purchase any more boxes. The first time I had
gotten the box they had chosen USPS to deliver and that was okay due to the reason
that at the minimum I was able to pick it up on Saturday. With UPS that option wasn’t available as their facilities required a day off work since they were
only open on weekdays give or take 6pm.
I asked for
the product to be replaced and this is the response I received.
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Gwen (Memebox.com)
Dec 15 16:56
Hi there,
We give meme points (store credit) as follows:
The amount you paid for the box (without shipping)
divided by the contents of the box. Since you pay one flat fee for the box,
not the actual value of the box, we do not give you store credit in the
actual value of the item since that is not what you paid. We give meme
points based on the price you did pay and the amount of items in that box.
Reshipping items is not done often because ship times
are too long and we risk you getting another possibly damaged product as it
may be the way it is manufactured that makes it faulty, or we could have
received a faulty item.
But if you would like to wait, I can see if we have any
in stock and they can ship it out in 2-3 weeks.
XOXO,
Memebox Team
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The fact that
reshipping the items wasn’t done was a direct contradiction to the prior email,
where the representative mentioned that if I was willing to wait she would
reship the items. I told her that I wanted a replacement and I was willing to
wait. I waited three weeks and still I had to reach out to memebox to get an
update. I got the distinct impression that if I hadn’t followed up on receiving the item would have not been in my nearby future.
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Gwen (Memebox.com)
Jan 08 12:48
HI there!
Oh man, looks like another CS rep took this ticket and did
not notify me. I can only see emails assigned to myself, so when she took
it I could not see it.
But I just realized, our Korea warehouse sent our US
warehouse some boxes. And luckily, I have the items you need. Is this still
a valid address for you:
Thanks for the suggestion. I have been meaning to update our
FAQ's so once I get the chance I will.
XOXO,
Memebox Team
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How if it possible
that you are using the representative’s name and know the items I am referring
too, yet claim to know nothing about reshipping them to me in the allotted time frame that was promised?
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Gwen (Memebox.com)
Jan 11 20:24
Hi,
The entire conversation is attached to the email you
have sent which is why I know which items were damaged. It created a new
ticket which I could then access and see the older conversation.
I can also see in the below emails that reshipment was
not agreed upon. Luckily, I have since received these items in our US
warehouse so I can arrange reshipment now, but that could not have been
arranged before.
You will receive an automated email some time tomorrow
once your package is prepared.
XOXO,
Memebox Team
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Huh so why was
I waiting so for three weeks for the items? What was Gwen originally talking about
when she said that it would take three to four weeks to receive? Suffice it to
say no apology was given but just excuses that meant going around in circles.
Once that conversation was done I received my box in three days. So does it
mean that I am supposed to be appreciative of damaged items? That even though
their website mention damaged goods in returns and customer satisfaction a must,I wasn’t able to get a replacement?
In
conclusion I won’t be purchasing further products from this supposed beauty box
in the future. The fact that there is no consistent shipper and they can
utilize whatever method or excuse they want is intolerable. I am better off utilizing
my money elsewhere.
How was your experience with Memebox? Do you like beauty boxes? Leave a comment to discuss:).
