Library

I went to the library the other day to get some books. I love to read paranormal fiction. I went and I found myself asking a simple question about a late fee charge. I was confused in regards to why the fee was charged since the system of the library was down. I asked the lady if the late fee was taken off of my account. Simple question. Right? The amount was like a dollar seventy five and I know the amount is really small but FAIRNESS should apply for every aspect of our lives!!!! So if I am NOT at fault why should I have to pay for it. Anyways, the woman bought her supervisor over and I tried to explain the situation. I was really calm. The lady took one look at my purse and looked me up and down. She gave me a look "are you kidding me!" Mind you I wasn't wearing a Coach bag but it was a name brand nevertheless. I tried to explain to her that I have no problem paying the money but why should I when I wasn't at fault. She didn't even hear me out she just had an overbearing manner which was by constantly interrupting me and then started verbally attacking me. She told me that I have an attitude problem and that "THE HUMAN MIND IS A FRAGILE THING" and she went on to say that some people may think and event occurred when it didn't. I was horrified and angry. My way of thinking that this is a public library and being a tax paying citizen I should NOT be treated like that. Like what happened to PROFESSIONALISM AND COURTESY. I understand that if you can SURVIVE New York you can deal with anything. The funny thing was that this women was like in her late forties maybe fifties and you would think she would know how how to deal with people. My point being we let little things slide in our lives that we think isn't a big deal. It starts with the little things and then gradually you let things slide of bigger significance. The lady from the library shouldn't have attacked me and in doing so she made it seem like she was doing me a favor. I called her out and told her straight forwardly that she shouldn't have made such remarks that were uncalled for and she just laughed at me. If you are miserable in your job don't take it out on other people just look at yourself first and understand where it is coming from. Lately, I've come across this kind of attitude in the borough libraries. It is very damaging considering they are suppose to encourage reading in the community and in children. People should be careful with the way they are portraying themselves. I really didn't want to go back after that and I have started buying books instead for I don't want ATTITUDES to destroy my zest of reading. Even though she has nothing to do with books the atmosphere itself can oppressive.